Return & Refund Policy

At StartStartle (operated by CHRISTOPHER R PREISSINGER LLC), we want you to love your new furniture and home decor as much as we love bringing them to you. We understand that sometimes a piece—whether it’s a coffee table, a lazy sofa, a floor coat rack, or a table lamp—might not be the exact fit for your space.

We strive to make our return and refund process as clear, fair, and straightforward as possible.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it—unworn or unused, with tags attached.
It must be in its original packaging (including any protective foam, boxes, or wrapping).
You must provide the receipt, order number, or proof of purchase.

Please note: Returns sent back to us without first requesting a return will not be accepted.

2. How to Start a Return

Initiating a return is simple. Follow these steps:

Contact Us: Send an email to our customer support team at service@startstartle.com with your order number, the item(s) you wish to return, and the reason for the return (photos are required if the item arrived damaged or defective).
Get Instructions: Our team will review your request and provide you with a return authorization and the correct return shipping address within 24–48 business hours.
Ship the Item: Package the item securely in its original packaging and ship it back using a trackable shipping service.

3. Return Shipping Costs

Change of Mind / Buyer’s Remorse: If you are returning an item because you changed your mind, ordered the wrong size, or prefer a different style, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items: If your coffee table, lazy sofa, floor coat rack, or table lamp arrives damaged, defective, or incorrect, StartStartle will cover all return shipping costs or provide a prepaid return label. Please inspect your order immediately upon delivery and contact us within 48 hours if anything is wrong.

4. Refunds

Once your returned item is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, Shopify Payments, etc.) within a certain number of days (typically 5–10 business days, depending on your bank or credit card issuer).
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at service@startstartle.com.

5. Exchanges

We primarily process returns for refunds. If you need a different size, color, or a completely different product (e.g., swapping a table lamp for a floor coat rack), the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item on our store.

6. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Customized or personalized orders made specifically to specification.
Items marked as Final Sale or Clearance (unless they arrive damaged due to transit).
Products that have been heavily assembled, modified, or damaged through misuse or neglect by the customer.